Terms & Conditions

User Agreement

  1. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. BY CONTINUING TO USE THIS SITE YOU ARE AGREEING TO BE BOUND BY THESE TERMS AND CONDITIONS.
  2. IMPORTANT NOTICE REGARDING CLAIMS AND AGREEMENT TO ARBITRATE
  3. FOR ALL USERS RESIDING IN THE UNITED STATES AND CANADA, PLEASE BE ADVISED: THESE TERMS OF USE CONTAIN CERTAIN DISCLAIMERS AND LIMITATIONS ON OUR LIABILITY, AND A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER, WHICH WAIVES YOUR RIGHT TO SUE IN COURT OR SEEK A JURY TRIAL FOR DISPUTES RELATING TO YOUR USE OF THE TWICKETS WEBSITE.THESE ARE FOUND IN THE DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY AND INDEMNIFICATION AND ARBITRATION SECTIONS BELOW. PLEASE READ THESE TERMS CAREFULLY AND MAKE SURE THAT YOU UNDERSTAND THEM BEFORE CONTINUING WITH YOUR USE OF THE SITE. IF YOU DO NOT AGREE TO SUCH TERMS, PLEASE DO NOT USE THE TWICKETS WEBSITE.
  4. Contracting Entity
    1. If you purchase Tickets on our Site for an event located in:
      1. the United States or Canada, you are contracting with Twickets US, Inc.
      2. the United Kingdom or any other territory, you are contracting with Twickets Limited, a limited company registered in England and Wales under company number 08682376 with our registered office and trading address at 47-50 Margaret Street, London, England, W1W 8SB. Our VAT number is 171312149.
    2. Henceforth in this agreement, Twickets Limited and Twickets US, Inc shall be referred to as Twickets.
  5. User Agreement
    1. This User Agreement ("User Agreement"), together with the policies mentioned in Clause 2, establishes the terms in which users ("you" or "your") may access and use the website, services and applications of Twickets ("We" or "our") through any means, platform, technology or device (collectively referred to as "our website" and / or "our service"), either as a guest or as a registered user.
    2. Use of our service includes accessing, browsing, listing, posting, uploading, using or registering to use our service. We only provide our service for private, personal, and non-commercial use. You agree not to use our service for any commercial or business purposes.
    3. Your use of our service via third party media and your use of any third party's services via our site (including, without limitation, PayPal), may be subject to separate terms and conditions as required and provided by the relevant third party(ies).
    4. Please read this User Agreement carefully before you start to use our service. We recommend that you print a copy and/or save it to your computer for future reference.
    5. If you are under 18 years of age you must not use our service.
    6. The official version of the Twickets Terms and Conditions is the English version. If you are viewing this document in a language other than English, or if you are using web browser based automatic translation from or to English, please be aware that it is a mere translation of the official version. Twickets takes no responsibility for any errors or omissions in this translation. Twickets also gives no warranty, express or implied, as to the accuracy, completeness or reliability of the translation. In case of conflict or discrepancy between this translation and the English version, the English version always has priority and shall prevail.
  6. Other applicable terms
    1. This User Agreement refers to the following additional policies which, together with any other Twickets agreements mentioned on our site, also apply to your use of our service and are incorporated into this User Agreement by reference:
      1. Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
      2. Our Cookies Policy, which sets out information about the cookies and other similar technology on our site.
      3. Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our service. When using our service or our site, you must comply with this Acceptable Use Policy.
      4. Our Ticketing Policy for Sellers, which sets out the rules governing the listing and selling of tickets to buyers via our site.
      5. Our Ticketing Policy for Buyers, which sets out the rules governing the purchase of tickets from sellers via our site.
    2. By using our service, you confirm that:
      1. you accept this User Agreement and you will comply with it; and
      2. you agree to the collection and use of your personal data in accordance with the Privacy Policy.
      3. If you do not agree to and accept this User Agreement, you must not use our service.
  7. About us
    1. Our site(s), (including www.twickets.co.uk, www.twickets.live, www.twicketsusa.com, www.twickets.com.au, de.twickets.live, www.twickets.fr, www.twickets.es) are operated by Twickets
    2. We provide a platform across which users buy and sell unwanted or spare tickets for live events. We are not responsible for the transaction between the buyer and seller or the transfer of any tickets - we are merely a facilitator.
    3. We are not a party to the agreement or arrangements between buyer and seller relating to the purchase or sale of ticket(s) using our service, and we cannot guarantee that users complete or fulfil any transaction. When tickets are bought and sold using our service, the contract is directly between the buyer and the seller of those ticket(s).
    4. This User Agreement is your contract with us in respect of your use of our site and our service. For more information on the rules applicable to the buying and selling of ticket(s) via our service please see our Ticketing Policy for Sellers and our Ticketing Policy for Buyers.
  8. Changes
    1. We may revise the terms of this User Agreement at any time by amending this page (or the pages of those policies that form part of this User Agreement) and posting a new version of this User Agreement (or the relevant policies) on our site.
    2. Please check this page (or our policies) from time to time to take notice of any changes we make, as they are binding on you. You will be bound by the User Agreement in place at the time you use our site (including by buying and selling ticket(s) via our service).
    3. We may update or change our site or our service from time to time to reflect changes to our users' needs, our business priorities or for operational reasons.
  9. Accessing our site
    1. Access to our site is made available free of charge.
    2. We do not guarantee that our service, or any content on our site, will always be available, uninterrupted or free from errors or omissions. Access to our service is permitted on a temporary basis.
    3. We may suspend, withdraw or discontinue all or any part of our site and/or our service and/or your right to access without notice.
    4. You are responsible for making all arrangements necessary for you to have access to our service, and any associated costs (including charges by your internet service provider for example).
    5. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of this User Agreement and any other applicable terms and conditions, and that they comply with them.
  10. Your account and password
    1. If you choose a password as part of our security procedures, you should treat such information as confidential and not disclose it to any third party.
    2. We have the right to disable your account, whether chosen by you or allocated by us, at any time, in our sole and absolute discretion for any reason.
    3. If you know or suspect that anyone other than you knows your password, you should promptly notify us at cs@twickets.live
    4. We are not responsible for monitoring any communications that you may provide or post via our service, but we are permitted to monitor such communications.
    5. In the event that you delete your account, any content and/or data you have provided and/or posted may remain on our servers for a limited period of time as part of our backup system.
  11. Intellectual property rights
    1. The Twickets site and its entire contents, features, and functionality, including user uploaded ticket offerings and listings, all other information, software, text, displays, images, video, and audio, as well as the design, selection, arrangement, and compilation thereof, are owned by us or our affiliates, or are otherwise provided to us under license. All such materials are protected by United Kingdom, E.U., United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
    2. You warrant that you will not:
      1. Copy our site or our service for your own commercial purposes; and/or
      2. Directly or indirectly copy, recreate, decompile, reverse engineer or otherwise obtain, modify or use any source or object code, architecture, algorithms contained in our service or any documentation associated with it.
    3. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others to content posted on our site.
    4. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    5. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors or any relevant third parties.
    6. If you print off, copy or download any part of our site in breach of this User Agreement, your right to use our site and our service will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
    7. The TWICKETS name and logo are trademarks of Twickets's parent company. You must not use the marks without our prior written permission. All other trademarks, names, logos, designs, and slogans on our site are the trademarks of their respective owners.
    8. In the event that you believe your copyright has been violated by content appearing on the Twickets website, you may submit a complaint to Twickets at cs@twickets.co.uk with the following information:
      1. Your contact information, including your name and either email address, mailing address, or telephone number;
      2. A brief description of the work or works that you believe is being infringed;
      3. The specific location (URL) of the allegedly infringing content on the website;
      4. statement affirming that you "have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law";
      5. statement affirming that the information in this notification is accurate, and under penalty of perjury, you are the owner, or an agent authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed; and
      6. Your signature (physical or electronic).
    9. Twickets will respond expeditiously to all such complaints substantially complying with these informational requirements. Twickets cannot guarantee a response or any action for complaints with incomplete or inaccurate information. Twickets may suspend or terminate the account of any user who repeatedly violates these Terms.
  12. Taxes
    1. You are responsible for determining whether any taxes are due on your sale of a ticket or tickets using our service. To the extent you have income tax liability as a result of using our service, you are solely responsible for remitting and paying such taxes to the appropriate federal, state, local, or foreign taxing authority.
    2. Because tax implications vary depending on the circumstances of each taxpayer, you are encouraged to consult with your independent tax advisor as to the potential tax consequences of using our service.
  13. No reliance on information
    1. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
    2. Although we may (at our discretion) make reasonable efforts to verify the accuracy of the information on our site, which may include taking certain limited steps (at our discretion) to verify the identity of users and/or the authenticity of tickets for events which are listed via our service, we make no representations, warranties or guarantees (other than pursuant to "The Guarantee" for sellers as defined in the Ticketing Policy for Sellers or "The Guarantee" for buyers as defined in the Ticketing Policy for Buyers), whether express or implied, that the content (including information on listed tickets) on our site is accurate, complete or up-to-date, or that tickets listed via our service are valid or authentic.
  14. Limitation of our liability
    1. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL CONDITIONS, WARRANTIES, REPRESENTATIONS OR OTHER TERMS WHICH MAY APPLY TO OUR SITE AND OUR SERVICE OR ANY CONTENT ON IT, WHETHER EXPRESS OR IMPLIED. OUR SITE AND SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OR ANY KIND, EITHER EXPRESS OR IMPLIED.
    2. WE WILL NOT BE LIABLE TO YOU FOR ANY LOSS OR DAMAGE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, EVEN IF FORESEEABLE, ARISING UNDER OR IN CONNECTION WITH:
    3. YOUR USE OF, OR INABILITY TO USE, OUR SITE OR SERVICE;
    4. YOUR USE OF OR RELIANCE ON ANY CONTENT OR INFORMATION DISPLAYED ON OUR SITE; AND
    5. ANY BREACH BY OTHER USERS OF THE USER AGREEMENT
    6. WE ARE NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF USERS, BUYERS OR SELLERS AND WE ARE NOT UNDER ANY OBLIGATION TO HONOUR ORDERS OR PURCHASE OF TICKETS INCLUDING WHERE THERE HAS BEEN AN ERROR OR A MISREPRESENTATION, SAVE AS EXPRESSLY SET OUT PURSUANT TO "THE GUARANTEE" FOR SELLERS AS DEFINED IN THE TICKETING POLICY FOR SELLERS OR SAVE AS EXPRESSLY SET OUT PURSUANT TO "THE GUARANTEE" FOR BUYERS AS DEFINED IN THE TICKETING POLICY FOR BUYERS.
    7. WE ARE NOT RESPONSIBLE FOR ANY OF THE LIVE EVENTS FOR WHICH TICKETS ARE LISTED OR PURCHASED VIA OUR SERVICE AND WE DO NOT MAKE ANY GUARANTEES OR REPRESENTATIONS THAT SUCH LIVE EVENTS WILL TAKE PLACE AND/OR IN THE MANNER ADVERTISED.
    8. OUR LIABILITY TO YOU (WHETHER IN CONTRACT, TORT OR OTHERWISE) IN RESPECT OF EACH TRANSACTION SHALL BE LIMITED IN AGGREGATE TO THE TOTAL VALUE OF SUCH TRANSACTION.
    9. WE WILL NOT BE LIABLE TO YOU IF, FOR ANY REASON, OUR SITE OR OUR SERVICE IS UNAVAILABLE AT ANY TIME OR FOR ANY PERIOD.
    10. WE DO NOT GUARANTEE THAT OUR SITE OR OUR SERVICE WILL BE SECURE OR FREE FROM BUGS OR VIRUSES AND WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A VIRUS, MALICIOUS SOFTWARE, BUGS, GLITCHES, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT OR AFFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, TELECOMMUNICATIONS EQUIPMENT AND/OR DEVICES OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR SERVICE OR TO YOUR DOWNLOADING OF ANY CONTENT ON OUR SITE, OR ON ANY WEBSITE LINKED TO IT.
    11. YOU AGREE TO INDEMNIFY (COMPENSATE) US AND KEEP US INDEMNIFIED IN FULL FOR ANY CLAIMS, LOSSES, EXPENSES, DAMAGES, COSTS (INCLUDING REASONABLE LEGAL FEES) AND LIABILITIES WE INCUR AS A RESULT OF YOUR USE OF OUR SITE OR OUR SERVICE OR AS A RESULT OF ANY BREACH OR ALLEGED / SUSPECTED BREACH BY YOU OF THIS USER AGREEMENT (INCLUDING ANY OF THE POLICIES INCORPORATED INTO THIS USER AGREEMENT SUCH AS THE ACCEPTABLE USE POLICY AND/OR THE TICKETING POLICY FOR SELLERS AND/OR THE TICKETING POLICY FOR BUYERS), ANY USE BY YOU OF OUR SITE OR OUR SERVICE WHICH IS UNLAWFUL OR IMPROPER OR WHICH GOES AGAINST THE SPIRIT OF THIS USER AGREEMENT (INCLUDING THE VARIOUS POLICIES REFERRED TO IN THIS USER AGREEMENT PURSUANT TO CLAUSE 3 ABOVE) OR YOUR BREACH OR VIOLATION OF ANY LAW OR THE RIGHTS OF ANY THIRD PARTY.
    12. Certain rights and remedies may be available under applicable competition or consumer law or similar legislation and may not be permitted to be excluded, restricted or modified. Apart from those that cannot be excluded, we and our related entities exclude all conditions and warranties that may be implied by law. To the extent permitted by law, our liability for breach of any implied warranty or condition that cannot be excluded is restricted, at our option to:
      1. The re-supply of services or payment of the cost of re-supply of services; or
      2. The replacement or repair of goods or payment of the cost of replacement or repair.
    13. You acknowledge that our service is dependent on third-party services, including but not limited to:
      1. Banks, credit card providers and merchant gateway providers;
      2. Telecommunications services;
      3. Hosting services;
      4. Email services; and
      5. Analytics services
    14. You agree that we shall not be responsible or liable in any way for interruptions to the availability of our service due to third-party services.
  15. Uploading content to our site
    1. Whenever you make use of a feature of our service that allows you to upload or post content to our site, or to make contact with other users of our service, you must comply with the content standards set out in our Acceptable Use Policy.
    2. You warrant that:
      1. you own or hold the necessary intellectual property rights in any content uploaded or posted by you, and that your contributions, listings and activities comply with our Acceptable Use Policy, and our Ticketing Policy for Sellers if you are a seller or the Ticketing Policy for Buyers if you are a buyer; and
      2. you have the right to allow us to use such content and contributions in accordance with Clause 13.
    3. You will be liable to us and indemnify (compensate) us for any direct losses we incur as a result of your breach any warranty at Clause 12.2. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
    4. You agree that we have no obligation to post or publish any information or content provided or uploaded by you (including ticket listings) and we have complete discretion as to how, when and for how long such content is featured or present on our site.
    5. Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us the licence described in Clause 13 and other users of our site a licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described in the next clause ("Rights You Grant").
    6. We also have the right to disclose your identity and/or actions to law enforcement authorities as we reasonably feel is necessary and/or to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
    7. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our service.
    8. We have the right to remove or edit any posting or contribution you make on our site if, in our opinion, your post or content does not comply with the content standards set out in our Acceptable Use Policy and/or any other policies referred to in this User Agreement.
    9. The views expressed by other users of our service do not represent our views or values.
  16. Rights you grant
    1. When you upload or post content (including text, names, contact details, images, videos, photos, description of tickets or other information) to our service or provide us with content, you grant us the following licenses:
      1. a non-exclusive, irrevocable, perpetual (to the extent permitted by copyright or other rights in such content), royalty-free, worldwide, sub-licensable and transferable right to use, reproduce, publish, copy, store, share, make available, distribute, make derivative works of, display, perform, edit, adapt and/or modify such content in any media as part of and/or in connection with (including promotion of) our service (via all channels) and/or our business; and
      2. the right to make such content (or any part thereof) available to other users of the site and/or third parties which shall continue even after you delete your account and/or your content from our site.
  17. Data Security and Viruses
    1. You are responsible for configuring your information technology, computer programmes and platform in order to access our service. You should use your own virus protection software.
    2. We take the security of our service and the privacy of our users very seriously. You agree that you shall not do anything to prejudice the security or privacy of our systems or the information on them, including without limitation:
      1. misusing our site, service, user information and/or accounts by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful;
      2. attempting to gain unauthorised access to our service, the server on which our site is stored or any server, computer or database connected to our site or our service and/or other user accounts; or
      3. attacking our site or our service via a denial-of-service attack or a distributed denial-of service attack.
    3. By breaching Clause 14.2, you would commit a criminal offence under applicable law in your country, such as the British Computer Misuse Act of 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our service will cease immediately.
    4. We shall do all things reasonable to ensure that the transmission of data occurs according to accepted industry standards. It is up to you to ensure that any transmission standards meet your operating and legal requirements.
    5. We store data on servers based in the Republic of Ireland according to accepted industry standards.
    6. We perform backups of our entire systems at such times and intervals as are reasonable for our purposes. We do not warrant that we are able to backup or recover specific user data from any period of time unless otherwise stated by us in writing.
  18. Linking to our site
    1. You may link to any part of our site (including home page), provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
    2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
    3. You must not use in-line linking or framing to display or provide access to any part of our site within an external website.
    4. We reserve the right to withdraw linking permission without notice.
    5. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
    6. If you wish to make any use of content on our site other than that set out above, please contact our customer services team at cs@twickets.live
  19. Third party links and resources in our site
    1. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as endorsement by us of those linked websites.
    2. We have no control over the contents of those sites or resources and we will not be liable for any loss or damage that may arise from your use of them.
  20. Our rights and remedies
    1. In the event that you breach any terms or the spirit of this User Agreement or for any other reason, we reserve the right, in our sole and absolute discretion and without notice or liability to you, to:
      1. disable your account;
      2. remove content, information or listings provided by you;
      3. cancel or reverse any transaction; and/or
      4. put in place technical and/or legal steps to prevent you from using our service.
    2. Please note that Clause 17.1 does not limit any other rights or remedies available to us under this User Agreement or at law nor does it create an obligation or requirement that we take any such actions.
  21. General
    1. In the event that any of the provisions of this User Agreement (including the various other documents and policies incorporated in this User Agreement), are held to be invalid, void or unenforceable, the remaining provisions will remain in full force and effect.
    2. Nothing in this User Agreement shall be deemed or interpreted to limit or affect any other legal and/or statutory rights that you may have. In some countries (including the UK and Australia), your local Citizens Advice Bureau may be able to advise you on your consumer rights.
    3. We may at any time, without notice to you, set off any liability owed by you to us against any liability owed by us to you.
  22. Disputes and Claims
    1. In the event that you have a complaint, or experience a problem with the sale or purchase of tickets via our service, please refer to our Dispute Resolution Policy.
  23. Applicable law
    1. If you reside in the United States or Canada, all matters relating to our site and services, these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of New York. Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or our site or services shall be instituted exclusively in the federal courts of the United States or the courts of the State of New York and County of New York. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts
    2. If you reside in any country other than the United States or Canada, this User Agreement, including, without limitation, its terms, purpose and form, are governed by English Law. Both parties agree that the courts of England and Wales will have jurisdiction over it. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
  24. Arbitration
    1. THE FOLLOWING TERMS, WHICH ARE FOUND IN CLAUSE 21, WHICH APPLY TO USERS WHO RESIDE IN THE UNITED STATES OR CANADA ONLY, TO WHICH YOU ARE CONSENTING CONSIST OF A BINDING ARBITRATION PROVISION AND A CLASS-ACTION AND JURY TRIAL WAIVER.
    2. To the fullest extent permitted by law, by using the Twickets website, you agree that if a dispute arises between you and Twickets relating in any way to the Twickets website or your use thereof, including common law or statutory claims, BOTH YOU AND TWICKETS SHALL SUBMIT TO BINDING ARBITRATION BEFORE THE AMERICAN ARBITRATION ASSOCIATION. ANY ARBITRATION COMMENCED BETWEEN YOU AND TWICKETS MUST BE ARBITRATED IN NEW YORK. ARBITRATION MUST BE ON AN INDIVIDUAL BASIS. THIS MEANS NEITHER YOU NOR TWICKETS MAY JOIN CLAIMS IN ARBITRATION WITH OR AGAINST OTHER USERS, OR LITIGATE IN COURT OR ARBITRATE ANY CLAIMS AS A REPRESENTATIVE OR MEMBER OF A CLASS. YOU UNDERSTAND THAT BY AGREEING TO ARBITRATION YOU ARE WAIVING CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE IN COURT, THE RIGHT TO HAVE THE DISPUTE DECIDED BY A JUDGE OR JURY, AND THE RIGHT TO BRING, OR BE PART OF, A CLASS ACTION CASE. The foregoing shall not apply to suits to enjoin infringement or other misuse of intellectual property rights, and you or Twickets may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
    3. RULES FOR THE AMERICAN ARBITRATION ASSOCIATION ARE AVAILABLE AT: https://www.adr.org.
  25. Trade marks
    1. We have moral and registered rights in our trade marks and you must not copy, alter, use or otherwise deal in the marks without our written consent.
    2. "TWICKETS" and the is a registered trademark in the United Kingdom and the E.U. of Twickets Limited (UK trade mark number 00003059700).
    3. In Australia, the Twickets logo(s), as adapted or updated from to time, is a trade mark of Twickets
    4. In the United Kingdom, the Twickets logo(s), as adapted or updated from to time, is a trade mark of Twickets Limited.
  26. Third Party log-in and integration
    1. Registration & Login
      1. You may be able to register for our service and use integrated features by connecting your account with certain third party services (TPS) (e.g, Facebook, Twitter etc).
      2. As part of the functionality of our service you may connect their profile with a TPS by:
        1. Providing your TPS login information to use via our service; or
        2. Allowing us to access your TPS in accordance with the TPS' terms & conditions of service.
      3. When connecting to our service using a TPS you warrant that you are not in breach any of the TPS' terms & conditions of service.
    2. Ongoing Availability
      1. You agree that your access to our service may be unavailable if the TPS becomes unavailable, and that you may lose functionality or content that is shared between the TPS and our service.
      2. You may disconnect the connection between our service and the TPS at any time.
      3. We have no relationship with any TPS and cannot guarantee the efficacy of any TPS connection.
    3. Data from TPS
      1. Where you connect and/or register for our service using a TPS, you authorise us to use data from that TPS to create your profile within our service.
  27. Privacy
    1. We maintain the Privacy Policy in compliance with the provisions of the applicable privacy leglislation for data that we collect about you and other users of our service.
    2. Our service may use cookies (a small electronic tracking code) to improve your experience while browsing, while also sending browsing information back to us. You may manage how cookies are handled in your own browser settings.
  28. Dispute Resolution
    1. Disputes between users.
    2. Disputes between you and us.
    3. If any dispute arises between you and us in connection with this User Agreement (Dispute), then either party may notify the other of the Dispute with a notice (Dispute Notice) which:
      1. Includes or is accompanied by full and detailed particulars of the Dispute; and
      2. Is delivered within 10 Business Days of the circumstances giving rise to the Dispute first occurring.
    4. Within 10 business days after a Dispute Notice is given, a representative of each party with the authority to resolve the dispute, must meet (virtually or otherwise) and seek to resolve the Dispute.
    5. Subject to clause 25.6, a party must not bring court proceedings in respect of any Dispute unless it first complies with the requirements of the dispute resolution mechanism outlined in this clause.
    6. Nothing in this clause prevents either party from instituting court proceedings to seek urgent injunctive, interlocutory or declaratory relief in respect of a Dispute.
    7. Despite the existence of a Dispute, the parties must continue to perform their respective obligations under this User Agreement and any related agreements.
  29. Contact us
    1. If you have any queries, please visit our support page. Thank you for visiting Twickets.
  30. Additional provisions specific to users and events in Australia
    1. Electronic Communication
      1. The words in this clause that are defined in the Electronic Transactions Act 1999 (Cth) have the same meaning.
      2. You can direct notices, enquiries, complaints and so forth to us as set out in this User Agreement. We will notify you of a change of details from time-to-time.
      3. We will send you notices and other correspondence to the details that you submit to us, or that you notify us of from time-to-time. It is your responsibility to update its contact details as they change.
      4. A consent, notice or communication under this User Agreement is effective if it is sent as an electronic communication unless required to be physically delivered under law.
      5. Notices must be sent to the parties' most recent known contact details.
  31. This agreement was last updated 04/2019